Your ability to sign in is how Microsoft (and any service provider) confirms you’re authorized to make the change. When you think about it, this makes sense: if you didn’t need to sign in, anyone could make the change and steal the account from you. Important: you must be able to sign in to make any changes. What that means is that we’ll be changing the security information associated with your Microsoft account. What you have is a “Microsoft account” that happens to use a Hotmail, MSN, Live, or email address as its identifier. Your Microsoft accountįrom Microsoft’s perspective, you don’t really have a “Hotmail” or “” account. Remove any outdated phone numbers still associated with the account.Click on Add a new way to sign in or verify.Click on My Microsoft account in the upper-right account drop-down.Post questions, follow discussions and share your knowledge in the Community. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select Help on the menu bar and enter your query.
Video: Change your Microsoft 365 password If your account has been blocked, see Unblock my account. If you think your has been hacked, see My account has been hacked. To know more about how to reset your password, see Reset a forgotten Microsoft account password. Go to the Recover your account page and follow the prompts. Tip: If your can't get the code by email or phone, you might be able to enter an email address that's different from the one you're trying to recover. Go to the Recover your account page and follow the prompts.Įnter your current password, enter your new password, and then select Save.
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